78go Responsible Gaming —
Play Safe, Play Smart

What Is Responsible Gaming?

Responsible gaming means enjoying online casino games, sports betting, bingo, slots, and other forms of gambling entertainment in a way that remains fun, safe, and under your control. At 78go, we recognize that while most players gamble for entertainment, some individuals may develop unhealthy gambling habits that can lead to financial, emotional, and social problems.

Our responsible gaming program is built around three core principles: prevention, player protection, and support. We aim to prevent problem gambling before it starts by educating players about risks and providing tools to set personal limits. We protect players through age verification, identity checks, and monitoring systems that detect potentially harmful behavior. When issues arise, we provide support resources and direct access to professional help organizations throughout the Philippines.

78go is licensed and regulated by the Philippine Amusement and Gaming Corporation (PAGCOR), which sets strict standards for responsible gaming practices. We comply with all PAGCOR requirements and go beyond minimum standards to create a safer gaming environment for Filipino players. Our commitment to responsible gaming is not just about following rules — it's about genuinely caring for our players' wellbeing.

Signs of Problem Gambling

Recognizing the warning signs of problem gambling is the first step toward getting help. If you or someone you know exhibits several of these behaviors, it may be time to seek support:

• Spending more than you can afford: Gambling with money intended for rent, food, utilities, or other essential expenses.
• Chasing losses: Continuing to play in an attempt to win back money you've lost, often leading to even greater losses.
• Lying about gambling: Hiding the extent of your gambling from family, friends, or colleagues.
• Neglecting responsibilities: Missing work, school, or important family obligations because of gambling.
• Borrowing money to gamble: Taking loans, using credit cards, or borrowing from friends to fund gambling activities.
• Losing track of time: Playing for hours without realizing how much time has passed.
• Feeling anxious or irritable: Experiencing mood swings, stress, or irritability related to gambling wins or losses.
• Using gambling to escape: Gambling to avoid dealing with personal problems, stress, or negative emotions.
• Unsuccessful attempts to quit: Trying to stop gambling but feeling unable to do so.
• Relationship problems: Arguments with family or friends about money or time spent gambling.

If you recognize these signs in yourself or someone close to you, please reach out to our customer support team or contact one of the professional gambling support organizations listed below. Help is available, and taking the first step to seek support is a sign of strength, not weakness.

How to Set Limits on Your 78go Account

Setting limits is one of the most effective ways to maintain control over your gambling. Here's how to use 78go's limit-setting tools:

Deposit Limits

To set a deposit limit, log into your 78go account and navigate to Account Settings > Responsible Gaming > Deposit Limits. You can choose daily, weekly, or monthly limits. Once set, the system will block any deposit that would exceed your chosen limit. Deposit limits take effect immediately, but increasing or removing a limit has a 24-hour cooling-off period to prevent impulsive decisions.

Loss Limits

Loss limits restrict the total amount you can lose within a set timeframe. Access this feature from Account Settings > Responsible Gaming > Loss Limits. Like deposit limits, loss limits can be set for daily, weekly, or monthly periods. If you reach your loss limit, you'll be unable to place further bets until the next period begins.

Session Time Limits

Control how long you play in a single session by setting time reminders. You can configure notifications to appear after 30 minutes, 1 hour, 2 hours, or any custom duration. These reminders prompt you to take a break or end your session, helping you avoid extended play periods that can lead to fatigue and poor decision-making.

Self-Exclusion

If you feel you need a break from gambling, you can request self-exclusion for a period of 1 month, 3 months, 6 months, 1 year, or permanently. During self-exclusion, your account is completely locked, and you will not receive any promotional communications from 78go. To request self-exclusion, contact our 24/7 customer support team via live chat or email. Self-exclusion requests are processed within 24 hours and cannot be reversed before the chosen period ends.

Support and Help for Problem Gambling

If you're struggling with problem gambling, know that you're not alone and help is available. The Philippines has several organizations and resources dedicated to supporting individuals affected by gambling addiction:

National Organizations

• Gamblers Anonymous Philippines: A fellowship of men and women who share experiences and support each other in recovering from compulsive gambling. Meetings are held regularly in Metro Manila and other major cities.
• Department of Health Mental Health Crisis Hotline: Provides confidential support for individuals experiencing mental health challenges, including gambling addiction. Available 24/7.
• Philippine Mental Health Association: Offers counseling and therapy services for addiction, including problem gambling. Contact them to find support services near you.
• Local Community Health Centers: Many barangay and city health centers offer mental health services, including counseling for gambling-related issues. Services are often free or low-cost.

What to Expect When Seeking Help

Professional gambling counselors and support groups provide a safe, non-judgmental environment where you can discuss your experiences and develop strategies to regain control. Treatment typically involves cognitive-behavioral therapy, financial counseling, and ongoing support from peers who understand what you're going through. Recovery is possible, and many people have successfully overcome gambling addiction with the right support.

Supporting a Loved One

If someone you care about is struggling with problem gambling, approach the conversation with empathy and concern rather than judgment or anger. Offer to help them find professional support and encourage them to use self-exclusion tools. Avoid lending money or covering gambling debts, as this can enable the behavior to continue. Take care of your own mental health as well — supporting someone with an addiction can be emotionally challenging.

How 78go Protects Players

Beyond self-management tools, 78go implements multiple layers of player protection to create a safer gaming environment:

• Age Verification: All new accounts undergo strict identity verification to ensure players are at least 21 years old. We use government-issued IDs and third-party verification services to confirm age and identity.
• Underage Gambling Prevention: Our systems are designed to detect and block attempts by minors to access real-money gaming. We take reports of underage gambling extremely seriously and cooperate fully with authorities.
• Account Monitoring: We monitor player behavior for signs of problem gambling, such as excessive deposits, long play sessions, or erratic betting patterns. When we detect concerning behavior, we may reach out to offer support resources or suggest using responsible gaming tools.
• Marketing Restrictions: Players who self-exclude or set strict limits are automatically removed from promotional marketing lists. We never send bonus offers or promotional communications that could encourage vulnerable players to return.
• Secure Payment Controls: Deposit and withdrawal processes are designed with safeguards to prevent impulsive decisions. Cooling-off periods apply when changing limits, and we provide clear transaction histories so you can always see exactly how much you've spent.
• Data Privacy: All information shared with 78go regarding responsible gaming or self-exclusion is kept strictly confidential and handled in accordance with our Privacy Policy and the Philippine Data Privacy Act.

Education and Awareness

78go believes that educated players make better choices. We regularly publish educational content about gambling odds, game mechanics, and responsible gaming strategies. Understanding how games work, including house edge and variance, helps players set realistic expectations and avoid common misconceptions about gambling.

Remember: online gambling should be a form of entertainment, not a way to solve financial problems or cope with stress. Set a budget before you start playing, never chase losses, and take regular breaks. If gambling stops being fun, it's time to stop playing.