78go Privacy Policy —
How We Protect Your Personal Data

1. Introduction and Scope

This Privacy Policy describes how 78go ("we," "us," "our," or "the Company") collects, uses, discloses, stores, and protects the personal information of users ("you," "your," or "User") who access or use the 78go online gaming platform, including the website located at https://78go.cam (the "Site"), mobile applications, and all associated services (collectively, the "Services"). This Privacy Policy applies to all personal data collected through the Services and should be read in conjunction with our Terms and Conditions.

78go is licensed and regulated by the Philippine Amusement and Gaming Corporation (PAGCOR) and operates in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations. We are committed to protecting your privacy and handling your personal information responsibly, transparently, and in compliance with applicable laws.

By creating an account or using the Services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein. If you do not agree with this Privacy Policy, you must not access or use the Services.

2. Information We Collect

2.1 Personal Information You Provide

When you register for a 78go account, we collect personal information that you provide directly to us, including but not limited to:

• Identity Information: Full legal name, date of birth, gender, and nationality;
• Contact Information: Residential address, email address, and mobile phone number;
• Identification Documents: Government-issued identification such as Philippine passport, driver's license, PhilSys ID, or other acceptable forms of identification for age and identity verification;
• Financial Information: Payment method details, including GCash or PayMaya account information, bank account details for deposits and withdrawals, and transaction history;
• Account Credentials: Username, password, and security questions selected during account creation;
• Communication Data: Information you provide when contacting customer support, including chat transcripts, emails, and any documents or images you submit.

2.2 Information Collected Automatically

When you access or use the 78go Services, we automatically collect certain information about your device, browsing actions, and usage patterns, including:

• Device Information: Device type, operating system, browser type and version, unique device identifiers, mobile network information;
• Usage Information: Pages visited, games played, bets placed, time and date of access, time spent on pages, clickstream data, and interaction with features;
• Location Data: Geographic location information derived from your IP address or GPS data (with your permission on mobile devices) to verify that you are physically located within the Philippines when accessing the Services;
• Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar tracking technologies that help us recognize you, remember your preferences, analyze site traffic, and improve user experience.

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Payment Processors: Information from GCash, PayMaya, banks, and other payment service providers to process deposits and withdrawals;
• Identity Verification Services: Information from third-party verification services used to confirm your identity and prevent fraud;
• Game Providers: Gameplay data and results from third-party game providers whose games are available on the 78go platform;
• Social Media: If you choose to connect your 78go account with social media platforms, we may receive information from those platforms in accordance with their privacy policies.

3. How We Use Your Information

78go uses your personal information for the following purposes:

3.1 Account Management and Service Delivery

• To create, maintain, and manage your 78go account;
• To verify your identity and age in compliance with legal requirements;
• To process deposits, withdrawals, and other financial transactions;
• To provide customer support and respond to your inquiries;
• To manage your preferences and personalize your experience on the platform;
• To communicate with you about your account, transactions, and service-related matters.

3.2 Regulatory Compliance and Legal Obligations

• To comply with PAGCOR licensing requirements and regulations;
• To comply with Philippine anti-money laundering laws and regulations;
• To prevent fraud, money laundering, and other illegal activities;
• To conduct know-your-customer (KYC) and enhanced due diligence procedures;
• To respond to lawful requests from government authorities, law enforcement, or regulatory bodies;
• To enforce our Terms and Conditions and other legal agreements.

3.3 Platform Improvement and Analytics

• To analyze usage patterns and trends to improve the Services;
• To conduct research and analytics to enhance user experience;
• To test new features, functionality, and content;
• To monitor platform performance, security, and stability;
• To identify and fix technical issues and bugs.

3.4 Marketing and Communications (With Your Consent)

• To send you promotional offers, bonuses, and information about new games or features;
• To provide you with personalized recommendations based on your gaming preferences;
• To invite you to participate in surveys, contests, or special events;
• To send you newsletters and updates about 78go (you may opt out at any time).

3.5 Responsible Gaming and Player Protection

• To implement and enforce responsible gaming measures, including deposit limits and self-exclusion;
• To monitor gameplay for signs of problem gambling and provide assistance when needed;
• To prevent underage gambling and unauthorized account access;
• To protect the integrity of games and ensure fair play.

4. How We Share Your Information

78go does not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information in the following limited circumstances:

4.1 Service Providers and Business Partners

We may share your personal information with trusted third-party service providers who assist us in operating the platform, processing payments, verifying identity, providing customer support, conducting analytics, and performing other business functions. These service providers are contractually obligated to protect your information and may only use it for the purposes we specify.

4.2 Payment Processors

To process deposits and withdrawals, we share necessary financial information with payment service providers such as GCash, PayMaya, and Philippine banks. These entities have their own privacy policies and data handling practices.

4.3 Regulatory Authorities and Law Enforcement

We may disclose your personal information to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), law enforcement agencies, courts, or other government authorities when required by law, legal process, or regulatory obligation. This includes responding to subpoenas, court orders, or official requests for information.

4.4 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to a successor entity. We will notify you of any such change in ownership or control of your personal information.

4.5 Fraud Prevention and Security

We may share information with fraud detection services, security providers, and other entities to prevent fraud, protect against security threats, and ensure the integrity of the platform.

4.6 With Your Consent

We may share your personal information with third parties when you have given us explicit consent to do so.

5. Data Security Measures

78go takes the security of your personal information seriously and employs industry-standard security measures to protect it from unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• Encryption: All data transmitted between your device and our servers is protected using 256-bit SSL (Secure Socket Layer) encryption technology;
• Secure Servers: Your personal information is stored on secure servers located in facilities with physical security controls, including 24/7 monitoring, access restrictions, and environmental safeguards;
• Firewalls and Intrusion Detection: Our network infrastructure is protected by firewalls and intrusion detection systems that monitor for suspicious activity;
• Access Controls: Access to personal information is restricted to authorized personnel only, and all access is logged and monitored;
• Regular Security Audits: We conduct regular security assessments and vulnerability testing to identify and address potential risks;
• Employee Training: All employees with access to personal information receive training on data protection and security best practices.

While we implement robust security measures, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we continuously work to protect your information using reasonable and appropriate safeguards.

6. Data Retention and Deletion

78go retains your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal and regulatory requirements, resolve disputes, and enforce our agreements. Retention periods vary depending on the type of information and the purpose for which it is used:

• Account Information: Retained for the duration of your account and for a period after account closure as required by PAGCOR regulations and anti-money laundering laws (typically 5-10 years);
• Transaction Records: Retained for the period required by Philippine financial regulations and tax laws (typically 5-10 years);
• Communication Records: Customer support communications are retained for quality assurance and dispute resolution purposes (typically 3-5 years);
• Marketing Data: Retained until you withdraw consent or request deletion, whichever comes first.

When personal information is no longer needed, we securely delete or anonymize it in accordance with our data retention policy and applicable laws. You may request deletion of your personal information at any time, subject to legal and regulatory retention requirements.

7. Your Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights regarding your personal information:

7.1 Right to Access

You have the right to request access to the personal information we hold about you. We will provide you with a copy of your data in a commonly used electronic format.

7.2 Right to Correction

You have the right to request correction of inaccurate or incomplete personal information. You can update most information directly in your account settings or by contacting customer support.

7.3 Right to Erasure

You have the right to request deletion of your personal information, subject to legal and regulatory retention requirements. We may retain certain information if required by law or for legitimate business purposes.

7.4 Right to Object

You have the right to object to certain uses of your personal information, such as direct marketing communications. You can opt out of marketing emails by clicking the unsubscribe link in any promotional email or by adjusting your communication preferences in your account settings.

7.5 Right to Data Portability

You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format for transfer to another service provider.

7.6 Right to Lodge a Complaint

If you believe we have violated your privacy rights or mishandled your personal information, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

To exercise any of these rights, please contact us using the contact information provided at the end of this Privacy Policy. We will respond to your request within a reasonable timeframe in accordance with applicable laws.

8. Cookies and Tracking Technologies

78go uses cookies, web beacons, and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help us recognize you, remember your preferences, analyze site usage, and improve functionality.

8.1 Types of Cookies We Use

• Essential Cookies: Necessary for the website to function properly, including authentication and security features;
• Functional Cookies: Remember your preferences and settings to provide a personalized experience;
• Analytics Cookies: Help us understand how visitors use the site, which pages are most popular, and where improvements can be made;
• Marketing Cookies: Track your activity to deliver relevant advertisements and measure campaign effectiveness.

8.2 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies or delete existing cookies. However, disabling cookies may affect the functionality of the 78go platform and prevent you from using certain features.

9. Third-Party Links and Services

The 78go platform may contain links to third-party websites, services, or advertisements. This Privacy Policy does not apply to third-party sites or services, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit. Any information you provide to third parties is governed by their own privacy policies.

10. Children's Privacy

The 78go Services are intended for adults aged 21 years and older. We do not knowingly collect personal information from individuals under the age of 21. If we become aware that we have collected personal information from a minor, we will take immediate steps to delete that information and close the associated account. If you believe we have inadvertently collected information from a minor, please contact us immediately.

11. International Data Transfers

78go operates exclusively within the Philippines and serves only players physically located within Philippine territory. Your personal information is stored on servers located in the Philippines or in secure facilities that meet Philippine data protection standards. We do not transfer personal information outside the Philippines except where necessary for payment processing, identity verification, or other essential services, and only to jurisdictions that provide adequate data protection safeguards.

12. Changes to This Privacy Policy

78go reserves the right to modify, update, or revise this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. When we make material changes to this Privacy Policy, we will notify you by posting the updated policy on the Site and updating the "Last Updated" date at the top of this document. We may also notify you via email or through a notification on the platform.

Your continued use of the Services after the effective date of any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us using the following methods:

• Customer Support: Available 24/7 via live chat on the 78go platform;
• Email: Send inquiries to the email address listed in the footer of the 78go website;
• Data Protection Officer: For privacy-specific inquiries, you may request to speak with our Data Protection Officer through customer support.

We are committed to addressing your privacy concerns promptly and transparently. Our customer support team is trained to assist with privacy-related questions and will escalate matters to the appropriate personnel as needed.

14. Acknowledgment

By creating an account and using the 78go Services, you acknowledge that you have read, understood, and agree to this Privacy Policy. You understand how your personal information will be collected, used, and protected, and you consent to such practices as described herein.

If you do not agree with this Privacy Policy, you must not use the 78go Services.